Blastoise ex 009/165

I’m a Return and Refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

Processing & Dispatch

We aim to process and dispatch all orders within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Method

All orders are shipped via Royal Mail 2nd Class Tracked. Once your order has been dispatched, you will receive a tracking number to monitor your shipment.

Delivery TimesRoyal Mail 2nd Class Tracked typically delivers within 2-3 business days after dispatch. However, please allow extra time during busy periods or unforeseen postal delays.

EU orders ship from the UK using Royal Mail International Tracked. Delivery typically takes 3–5 business days. Customs fees or VAT may apply upon delivery depending on your country’s import rules.

Shipping Costs

Shipping costs will be calculated at checkout and displayed before payment confirmation.

Lost or Delayed ShipmentsIf your order has not arrived within 10 business days from dispatch, please contact us so we can assist in tracking your parcel.

Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

International Shipping

At this time, we only offer shipping within the EU.

If you have any questions about our shipping policy, feel free to contact us at premiumpullseu@gmail.com.